Frequently Asked Questions

What should I expect from my first visit?

The initial consultation will take up to an hour. This is due to your osteopath taking a thorough case history, asking you questions about your presenting complaint, your health, both past and present and your medical history.

In most cases, treatment will be administered following the case history and examination. However, in some cases where a serious illness or a contraindication to osteopathic treatment is identified within the patient’s history, treatment may not be a suitable option. A full explanation will be given and in some circumstances we may refer you to your GP for further investigation.

After the initial treatment your osteopath will outline an ongoing plan to best manage your symptoms and may give advice to help support the treatment benefits and to make you more comfortable.

How long will my consultation take?
Your initial consultation with your Osteopath will take up to 1 hour. This is to allow them time to take a thorough case history, assessment and perform treatment. All subsequent consultations are 30 minutes on average.
How will I feel after the treatment?

After treatment, patients may experience a period of discomfort or soreness and can be more aware of their symptoms. This is a normal response and will usually resolve within 24-48 hours. This is due to an increase in circulation around the area, which is initiated by your osteopath to promote the healing process. If you are sore or in discomfort more than 48 hours after treatment or your symptoms get worse and you are worried, please call us.

Will I have to get undressed?
Appointments may require a level of dressing down. We advise you to bring a pair of sports shorts. If you are uncomfortable with this a modesty gown can be provided. Please just ask your osteopath.
Is osteopathic treatment covered by private health insurance?

Yes. Osteopathic treatment is claimable on the majority of health funds. Your rebate will depend on your level of cover and the insurer you are with. Please contact your health fund to make sure you are covered for extras that include osteopathy. We have HICAPS in-house so that claims can be processed on the spot.  

Is osteopathy covered by Medicare?

Not generally. However, there is a government initiative called the Chronic Disease Managment (CDM) Plan for patients who suffer with chronic conditions that can be referred to an Osteopath by their doctor. The patients are entitled to 5 treatments per calendar year. A Medicare rebate will cover some (but not all) of the osteopathic treatment. Patients are required to pay up front for their treatment and then claim the rebate back from Medicare. Speak to your doctor who will be able to advise you if you are eligible for this program.

Do you offer concessions?

Yes. We offer concessions for children up to the age of 16, students, veterans and persons eligible for a concession card.

Will treatment affect my exercise/gym program?

During the consultation your osteopath will discuss your exercise program with you and together you will form a management plan. This may be incorporating simple exercises into your daily routine or significantly adapting and modifying your daily routine until your symptoms improve.

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Shop 1, 37 Kentwell Road, Allambie Heights, 2100

The Willow Clinic

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